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Due to a recent security upgrade, users returning to this site for the first time since 9th May 2011 will need to register for a new account in the "Register for access" section below. If you encounter any difficulties after completing the new registration, please contact the support team at support@magneticnorth.com.
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Contact Information  
UK Support: 0871 426 0055
European Support: +44 871 226 0422
USA Toll Free: 1-866 207 7007
UK Support: 0871 426 0055
USA Toll Free: 1-866 243 1700

Support Newsletter  

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Register above and you will receive the Support Newsletter monthly by email. Read the Latest Newsletter
Register above and you will receive the Support Newsletter monthly by email. Read the Latest Newsletter
Register above and you will receive the Support Newsletter monthly by email.


Feedback  
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Support Contract Information Online Help Documents

Welcome From Magnetic North Support
(All Customers)
(pdf)

Support Agreement (Enterprise Customers)
(pdf)



Download the Diagnostic Tool

Request a Live Screen Share

Submit a Product Improvement

Request a Live Screen Share

Submit a Product Improvement

Request a Live Screen Share

Submit a Product Improvement

Request a Live Screen Share

Submit a Product Improvement

The links below provide more in-depth information on Maximise and Optimise Checkmate.

Maximise & Optimise Client Minimum Spec

Web Help
Click To Call: User
Click To Call Corporate: Acc. Owner | User

Maximise v3.0.0: Agent | Admin
Maximise v3.0.0: Agent Quick Reference
Maximise v3.0.0: Advanced Scripting
Maximise v2.8.8: Agent | Admin

Maximise v2.8.8 DTMF: Quick Reference

Maximise for Salesforce: Customisation Guide

Optimise v4.5.0 (draft): Admin | Reviewer
Optimise v4.1.5: Admin
Optimise v4.0.0: Admin | Reviewer
Optimise Utility: Record Me Now Optimise Client Specs
Optimise Help 4.1.5: Admin
Optimise Help 4.0: Admin | Reviewer
Version 4 User Guides
BMMv4 User Guide
RTOLv4 User Guide

Web Help
Realtime Online v5 (DRAFT)

Installation & Configuration
Combined Guide (includes content of all individual guides)
Realtime Online v5 Installation Guide
            (inc. pre & post install configuration)

Individual Guides
Realtime Online v5 Dashboards
            Pre/Post Install System Configuration
Realtime Online v5 Broadcast Message Manager
            Pre/Post Install System Configuration
Realtime Online v5 Cisco Screen Pop
            Pre/Post Install System Configuration
Realtime Online v5 Cisco Presence Display
            Pre/Post Install System Configuration
Realtime Online v5 Cisco Agent Status
            Pre/Post Install System Configuration
Realtime Online v5 Installation Guide
Realtime Online v5 Quick Start for Cisco
            Unified Contact Center Express
Realtime Online v5 Quick Start for Cisco
            Unified Contact Center Enterprise
Realtime Online v5 Quick Start for Nortel
            Contact Center
Realtime Online v5 Quick Start for Avaya
            Call Management System

Movies & Interactive Tutorials
Maximise v3.0.0 Tour (1280x1024 resolution)
Maximise Supervisor Training
Maximise Agent Interactive Tutorial

Maximise for Salesforce Functionality Movies

Optimise Functionality Movies
Maximise Client Specs
Maximise Help 2.8.8: Agents | Admin
Click To Call Help
Maximise Supervisor Training Video
Maximise Functionality Movies
Maximise Agent Interactive Tutorial
Optimise Reviewer Grading Interactive Tutorial

Database Schema
Maximise v3.0.0 (draft) | Maximise v2.8.8
Optimise v4.5.0 (draft) | Optimise v4.1.5

XML API Documentation
Maximise v3.0.0 Database XML API
Maximise v3.0.0 Kill Call XML API
Maximise v3.0.0 Import from Data Feed Web Service

SDKs
Vocalise: WSDL File | Sample Project | PDF
Optimise Functionality Movies
Database Schema: Optimise | Maximise
Optimise Functionality Movies
Database Schema: Optimise | Maximise

Support Information