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Contact Information  
UK Support: 0871 426 0055
European Support: +44 870 112 4979
USA Toll Free: 1-866 207 7007
UK Support: 0871 426 0055
USA Toll Free: 1-866 243 1700

Support Newsletter  

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Read the Latest Newsletter
Register above and you will receive the Support Newsletter monthly by email.
Read the Latest Newsletter
Register above and you will receive the Support Newsletter monthly by email.
Read the Latest Newsletter
Register above and you will receive the Support Newsletter monthly by email.


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Support Contract Information Online Help Documents

Generic Support Agreement (pdf)

Understanding your Support Contract (pdf)

Generic Support Agreement (pdf)

Understanding your Support Contract (pdf)




Download the Diagnostic Tool

Request a Live Screen Share

Submit a Product Improvement


Request a Live Screen Share

Submit a Product Improvement


Request a Live Screen Share

Submit a Product Improvement


Request a Live Screen Share

Submit a Product Improvement


The links below provide more in-depth information on Maximise and Optimise Checkmate.

Optimise & Maximise Client Minimum Spec

Web Help
Click To Call: User
Click To Call Corporate: Acc. Owner | User

Maximise v3.0.0 (draft): Agent | Admin
Maximise v3.0.0 (draft): Advanced Scripting
Maximise v2.8.8: Agent | Admin

Maximise v2.8.8 DTMF: Quick Reference

Maximise for Salesforce: Customisation Guide

Optimise v4.5.0 (draft): Admin | Reviewer
Optimise v4.1.5: Admin
Optimise v4.0.0: Admin | Reviewer
Optimise Utility: Record Me Now
Optimise Client Specs
Optimise Help 4.1.5: Admin
Optimise Help 4.0: Admin | Reviewer
Version 4 User Guides
BMMv4 User Guide
RTOLv4 User Guide

Web Help
Realtime Online v5 (DRAFT)

Installation & Configuration
Combined Guide (includes content of all individual guides)
Realtime Online v5 Installation Guide
            (inc. pre & post install configuration)

Individual Guides
Realtime Online v5 Dashboards
            Pre/Post Install System Configuration

Realtime Online v5 Broadcast Message Manager
            Pre/Post Install System Configuration

Realtime Online v5 Cisco Screen Pop
            Pre/Post Install System Configuration

Realtime Online v5 Cisco Presence Display
            Pre/Post Install System Configuration

Realtime Online v5 Cisco Agent Status
            Pre/Post Install System Configuration

Realtime Online v5 Installation Guide
Realtime Online v5 Quick Start for Cisco
            Unified Contact Center Express

Realtime Online v5 Quick Start for Cisco
            Unified Contact Center Enterprise

Realtime Online v5 Quick Start for Nortel
            Contact Center

Realtime Online v5 Quick Start for Avaya
            Call Management System

Movies & Interactive Tutorials
Maximise Functionality Movies
Maximise Supervisor Training
Maximise Agent Interactive Tutorial

Maximise for Salesforce Functionality Movies

Optimise Functionality Movies
Maximise Client Specs
Maximise Help 2.8.8: Agents | Admin
Click To Call Help
Maximise Supervisor Training Video
Maximise Functionality Movies
Maximise Agent Interactive Tutorial
Optimise Reviewer Grading Interactive Tutorial

Database Schema
Maximise v3.0.0 (draft) | Maximise v2.8.8
Optimise v4.5.0 (draft) | Optimise v4.1.5

XML API Documentation
Maximise v3.0.0

SDKs
Vocalise: WSDL File | Sample Project | PDF

Optimise Functionality Movies
Database Schema: Optimise | Maximise
Optimise Functionality Movies
Database Schema: Optimise | Maximise

Support Information